SPA PRODUCT AND ONLINE SHOP

PROMOTIONS

3 FOR 2

The 3 for 2 is on selected products only. Three qualifying items need to be selected in order to receive one free. At Champneys we give you the best offer for the customer - we will take all the qualifying products in the basket and line them up in descending price order and you will get every third product free, rather than just the overall cheapest. For example: 

The value of the lowest priced product out of three mixed items selected will be the value of the discount applied. 

If three of the same item are included in your basket with a mixture of other items selected, then the third item of the same product is free, regardless of the other items being cheaper. For example: 3 x Exotic Retreat Candle & Oil Diffusers at £20 each + 3 mixed products e.g. £14, £12, £10 = £20 + £10 discount applied.

If three of the same item plus 3 of the same of another item are included in your basket, then the third item of the two different products will be free. For example: 3 x Exotic Retreat Candle & Oil Diffusers at £20 each + 3 Distant Shores Collection at £12 each = £20 + £12 discount applied. 

This promotion cannot be used in conjunction with any other offer. Champneys reserves the right to withdraw this offer at its discretion. Promotional offer valid for a limited time only. 

Promotional offer applies only to qualifying items displaying the offer notice on the product description page. Items that do not display the offer do not qualify, regardless of the type of item. 

% DISCOUNTS OFF SELECTED CHAMPNEYS PRODUCTS 

Offer applies to online orders only placed at www.champneys.com/shop whilst stocks last during the offer period only. Cannot be used in conjunction with any other offer. Champneys reserves the right to remove this offer at any time. 

PROMOTIONAL CODES

Promotional codes are only applicable on full priced products and cannot be used in conjunction with any other offer.

PACKAGING

Some of the packaging displayed for our accessories may differ to the actual pakaging you receive. 

RETURNS POLICY

We hope you are delighted with your Champneys order. If for any reason you are not completely satisfied, we can offer a refund or exchange providing that items are returned within 14 working days of receiving your order. We recommend you send returns via recorded delivery and obtain proof of posting. Returned items must be unopened, unused and in their original condition. We may refuse an exchange or refund if items are non-saleable. Please note that if you have purchased your products via Boots, you will need to arrange your return or exchange with them directly. Please complete the returns form included with your order (containing your name, address, order number and reasons for return/exchange) and return items to:


Returns Department
Champneys Springs Health Spa
Ashby de la Zouche
Leicestershire LE65 1TG

FAULTY ITEMS

We are always very disappointed on the rare occasions our customers receive a faulty item. Please contact us via the customer service contact us form within 14 days of receiving the order for a refund or exchange. We will send you a recorded free post sticker to cover the return postage cost for the faulty item. If you request a refund or exchange, it will be processed within 10 working days of us receiving the faulty item.

FOURTEEN DAY COOLING OFF PERIOD

You have the legal right to cancel your order within fourteen days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Refunds will be made upon receipt of goods, excluding the original postage costs, gift wrapping or any other additional services, within 14 working days. Please notify us of your wish to cancel via the online shop contact us page.

PRICES, DELIVERY AND PAYMENT

The price of a product shall be as stated on this website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel a refund will be made to your card immediately.

Prices shown are inclusive of UK Value Added Tax.

GIFT CARD TERMS & CONDITIONS 

These gift cards are not cheque guarantee, credit or charge cards. Valid activated cards are redeemable in full or part payment for merchandise in any Champneys resort, City Spa and online at champneys.com, which the exception of spa products online. This card may not be exchanged for cash or other vouchers. The minimum amount required to activate or top-up this card is £10.00. The maximum card limit is £500. No change will be given, but the balance will remain on the card until the expiry of the card. Gift vouchers can not be used within the online shop yet, please call 01530 279617 to use your voucher to purchase products. 

Any gift cards sold up to and including 31st March 2013 expire after 12 months and cannot be extended. Any gift cards sold after 1st April 2013 are valid for 24 months, after which they expire and cannot be extended, any balance remaining will be deducted.

Champneys cannot be held liable for cards, once activated, which are subsequently lost, stolen or damaged. Champneys is not responsible for any unauthorised use of these cards. Gift cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. For balance enquiries please call 0843 3162222. Gift cards cannot be returned or refunded, except in accordance with your legal rights.

Champneys reserves the right to amend these terms and conditions from time to time if Champneys considers it is reasonable and necessary in all the circumstances to do so. (e.g to change the scope of the gift card, service, notify of the services withdrawal or in the event of circumstances beyond Champneys control.) Any such change and action to be taken as a result will be notified to customers in advance in all resorts/City Spas and online. Champneys breaks, days and vouchers cannot be re-sold, and may only be used for promotional purposes with written permission from the directors of Champneys. 

20% EXTRA FREE GIFT CARD OFFER TERMS AND CONDITIONS

For every £50 spent on monetary gift cards, an additional 20% monetary value will be added on to your gift card, to a maximum of £50 onto a £250 voucher. To take advantage of this offer, please call our dedicated Gift Card Hotline on 0843 316 22 22 or purchase your gift card online. Please note the extra 20% value will not show up until checking out online. Vouchers cannot be redeemed within 72 hours of purchase.

This offer is available until 30th November 2015. This offer is not available with experience gift cards or vouchers and applies to new purchases of monetary gift cards only. Offer is subject to change and availability, and is not to be used in conjunction with any other offer. Gift cards purchased during a visit to the resort will be sent by Royal Mail to the purchaser/recipient’s address and can therefore not be redeemed on the day of purchase.